PURPOSE & OBJECTIVES

What is the Purpose?

  • Structured approach keeps officers alert and in control.
  • Good Communication
    Clear, professional communication reduces misunderstandings and defuses tension.
  • Professionalism
    Following a standardized process demonstrates competence and authority.    ?
  • Community Relations
    Respectful, courteous interactions leave lasting positive impressions.


Training Objectives

Understanding the Seven-Step Method

Applying the Method Safely

Risk Assessment and Mitigation

Legal Aspects of Issuing Violations

Public Relations and Community Engagement

WHY IT MATTERS

The Importance of Proper Procedure

#1

Cause of complaints: perceived disrespect — professionalism prevents this

60%

Of confrontations can be de-escalated with proper communication techniques

3X

More likely to gain compliance when explaining the reason for contact first

90%

Of incidents are resolved without further action when steps are followed