Step 4 – 7 RESOLUTION & DISENGAGEMENT
Step 4
Request Compliance
Officers should:
- Clearly explain required action
- Allow reasonable time to comply
- Answer appropriate questions
Step 5
Address Non-Compliance
If compliance is refused:
- Restate expectations
- Explain consequences
- Do not escalate unnecessarily
Request assistance if needed.
STEP 6
Documentation
Accurate documentation is mandatory:
- Date and time
- Location
- Individuals involved
- Actions taken
- Observed behavior
Documentation protects officers and the company.
Step 7
Professional Disengagement
Once resolved:
- Thank the individual if appropriate
- Leave calmly
- Do not continue engagement unnecessarily
